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0. 前言

书名

Impact Players: How to Take the Lead, Play Bigger, and Multiply Your Impact

Note: 没找到中文简体翻译，台湾版翻译为《你是公司王牌嗎？: 原來關鍵時刻挺身而出、力挽狂瀾的人如此不一樣》

评分

Goodreads: 4.13/5

豆瓣: 无评分

核心内容：为什么有些人能脱颖而出，成为团队中不可或缺的成员，而另外一些人会遇到瓶颈？这些公司王牌有哪些相似的品质？

Why do some people break through and make an impact while others get stuck going through the motions?

作者

Liz Wiseman，领导力专家，the wiseman group 的 CEO。

Note：本文是基于 Blinkist 的书摘来写的。

什么样的人是 Impact Player?

那些可以帮助公司解决危机的人，总是能解决问题的人，目标明确且能完成目标的领导者。

下面我们来聊聊如何成为 Impact Player。

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1. Contributor Mindset vs Ownership Mindset

要点

1. Impact Player 有主人翁精神，普通员工则是持有贡献者思维；
2. Impact Player 会主动发现机会，承担任务，迎接挑战；
3. Impact Player 自我要求很高，是值得信赖的同伴；

摘录

1. Most professionals have what’s known as a Contributor Mindset. Unlike Impact Players, those with a Contributor Mindset are not called to duty when things get tough. Because, while a normal contributor may be committed to his task, as soon as a problem comes up he gets sidetracked, loses focus on the goal. Meanwhile, the Impact Player sees a challenge as an opportunity to be embraced.

   The Impact Player approach is not just marginally different to other contributors, it is radically opposed.

2. The people who don’t just do the job they have, they also do the job that’s needed. They identify where they can help and they step up to take on the challenge.

   The best employees don’t limit their focus to their own tasks. They also observe what’s happening around them to check if any other job needs doing. Once they identify where they can help, they jump in.

   Impact Players don’t wait until they are given a task. They proactively identify problems to solve.

3. Impact Players in the workplace bring their A-game to everything they do. They raise the bar, and encourage a culture of growth and creativity.

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2. Expand your focus to find yours W.I.N.

要点

1. Impact Player 知道组织的目标和核心价值是什么；
2. Impact Player 知道现在组织内最重要的事情是什么，以及如何用自己的技能帮助组织达成重要目标；
3. Impact Player 会告诉上级和利益相关方自己的计划是什么，通过积极有效的沟通和向上管理来告诉老板，我是来帮助你们实现重要目标的（不做默默干活儿的老黄牛）；

摘录

1. To be of maximum value as a contributor, you, too, need to know what your leaders, customers and stakeholders value the most. Ask yourself, how well do you grasp the skills that are indispensable to your organization?

   Identify your W.I.N. (What’s Important Now). This is something valued by your organization that’s also important to your immediate boss or stakeholder. Think about your organization’s business model, and compare it to your stakeholder’s top three priorities.

2. Once you’ve established your all-important W.I.N., look for places where your own capabilities overlap – so you can find an opportunity to contribute. Are there any problems that you can tackle with your unique skills? This step will help you form your agenda.

3. Make sure your boss or stakeholder knows about your agenda. Craft a short statement that captures how your work will help them achieve the priorities on their agenda. For example, you could say: “I’m aware that our top priority is customer retention, so I’m making profiles of our different customer segments to help us better understand their needs.”

   It’s a good idea to begin your one-on-one meetings like this, so that everyone is on the same page. However you decide to communicate your agenda, be it a phone call, text message or email, make sure you send the clear message that you understand what is important to your stakeholders, without needing to be told.

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3. While others wait for direction, Impact Players step up and lead.

要点

1. Impact Player 发挥影响力时不需要拿到授权/许可，他们会展示自己的行动力和责任心，并且会带着团队一起达成目标；反之，持有贡献者心态的人总是在等上级指令下达才开始做事。
2. Impact Player 不需要等待任命，他们发现哪里有空缺就会直接补上去；
3. 成为 Impact Player 不等于必须解决一个很大的问题，他们会发现周围人的痛点（看起来是小问题但是一直重复发生、大家不停地在抱怨且没人解决）；

摘录

1. Impact Players don’t wait for permission to influence. They show initiative and take responsibility. And when they lead, they do so collaboratively, so others want to play on their team.

   People operating with a Contributor Mindset look to their leaders for direction. While loyal followers can be trusted to carry out requests, they uphold the status quo. When they spot problems, mere contributors might be concerned, sure, but unlike Impact Players, they don’t take charge unless it is already their job to lead.

2. To become an Impact Player, don’t wait to be appointed. Be on the lookout for everyday situations that lack clear leadership and fill the vacuum yourself.

   You don’t even have to wait for a huge problem to come up. Listen for ambient problems, seemingly small, persistent problems that everyone complains about but does nothing about. Those perpetual inefficiencies that accumulate into a huge waste over time.

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4. Others escalate problems, Impact Players move things across the finish line.

要点

1. Impact Player 会把事情做完，有始有终；
2. Impact Player 有两个特质：韧性和决心。韧性意味着他们会坚持不懈寻找解决方案，决心意味着他们愿意付诸努力把事情做完，即使中间有额外的问题出现也不会放弃；
3. 有贡献者心态的人在遇到问题时会把问题上报，然后等别人来解决问题；Impact Player 会寻求别人的建议、帮助和反馈，同时具备主人翁精神。

摘录

1. To have impact, you also have to finish strong.

   The reason Impact Players are able to finish the job comes down to just two characteristics – resilience and grit. Resilience stems from their belief that a solution can be found, and that it will be discovered if they just work at it long enough. Grit is their impulse to hunker down and put in the work necessary to find it, even when additional problems pop up along the way.

   Other contributors, by contrast, tend to escalate problems when they arise. They’ll alert the relevant department that something’s gone wrong, then sit back and wait for someone else to figure it out. Impact Players, on the other hand, will use their resiliesnce and grit to stick with a problem when it comes up, even if he needs to rally others to solve it.

2. They aren’t afraid to ask for input, rally help, and get feedback in the process.

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5. Impact Players ask for feedback and adjust their behavior accordingly.

要点

1. Impact Player 深知寻求反馈、持续改进的重要性；他们会主动寻求反馈，确认自己的方向和目标，然后改变行为；
2. Impact Player 会有好的 mentor，因为 mentor 能看出他们的「可塑性」；
3. Impact Player 会做好反馈闭环，真心感谢帮助他们的人；

摘录

1. Professionals usually need a reference to recognize where they may be off pitch. Unless you are extremely experienced, you won’t be able to analyze the subtle nuances in your own performance. But you can get better at it by asking for feedback, and making incremental adjustments in response.

2. Impact Players get mentored by leaders because they are seen as coachable. They seek out feedback, receive more guidance, and achieve better outcomes as a result. The process is what’s known as closing the feedback loop, and you can leverage it to your own benefit.

3. To launch the feedback loop, ask for guidance. For instance, you can ask your manager, boss or stakeholder: Am I going in the right direction? Where am I straying off course? What should I continue doing, and what should I let go of? According to the feedback you receive, you can adjust your performance.

   In the process, check back in with your mentors to let them know that you are valuing their guidance.

   Wherever you start, closing the feedback loop can take you further.

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6. Impact Players make the workload feel lighter by keeping things simple.

要点

1. 贡献者员工可能会在做事的过程中增加其他人的负担（比如管理者的负担、跨部门同事的负担），而 Impact Player 会给所有人减负，让流程更加高效顺畅；
2. Impact Player 逻辑清晰，沟通高效，节约大家的时间；
3. Impact Player 可以吸引更多的人才来到这个部门；

摘录

1. While ordinary contributors may compound everyone’s workload, Impact Players actually reduce the burden on everyone else. Even in those cases where you may not be able to lighten the workload – you can do your best to make the process go more smoothly.

2. Whenever you communicate at work, summarize your thoughts – or a larger discussion – into clear bullet points. When you make yourself easy to understand, you’re also making yourself easy to work with.

   Do this consistently, and you will develop a reputation as a high-performing, time-saving player that everyone wants on their team.

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7. 结语

In order to multiply your impact on your environment, keep your eyes open and notice problems beyond your job that warrant attention. Without waiting for direction, identify where you can help and step up to do so. By embracing a mindset of leadership, grit and resilience, you can make a difference and inspire others to rally behind you, too.

1. Impact Player 是积极主动、价值导向、高效沟通、有影响力、能把事情办成的具有主人翁精神的人；
2. Impact Player 不管做什么都可以做到 A 级，这是由他们的思维方式决定的；
3. Impact Player 通过获取反馈不断进行自我迭代；
4. Impact Player 不是单打独斗的孤狼，也不是忙碌的救火队员，而是能解决痛点、简化流程、对公司重要目标做出贡献的人；